About Mura Wellness
Why this exists
Mura Wellness was founded in Nairobi by Hannah Nyambura Murai, because there was nowhere to send people who needed help but were not in crisis — and nowhere affordable to send the ones who were.
In Kenya there is approximately one psychiatrist for every half a million people. Most counties have no inpatient psychiatric facility at all. A single therapy session in Nairobi costs more than a great many families spend on food in a week.
So people manage. They manage by not sleeping, by working harder, by praying about it and hoping that is enough, by drinking, by going quiet. They manage until they cannot, and then it becomes an emergency, and emergencies are far more expensive and far more dangerous than the conversation that could have happened two years earlier.
Mura Wellness exists to widen the front door. Not everyone who is struggling needs a psychiatrist. Some need a therapist. Some need a trained listener for an hour. Some need a walk in Karura with people who understand. Some need a journal and a language for what is happening to them. And some, at two in the morning, just need something to answer.
Every one of those is a legitimate form of help, and we would rather someone start at the easiest door than never come in at all.
Mission
To make mental health support accessible, affordable and unashamed for every Kenyan — through professional therapy, trained listeners, community and everyday tools.
Vision
A Kenya where asking for help with your mind is as ordinary as asking for help with your body, and where the cost of it never decides who gets better.
Values
- Dignity first. Nobody explains themselves to get help here.
- Honest, not soothing. We would rather tell you the truth gently than tell you what you want to hear.
- Confidentiality is absolute, with the single exception of immediate risk to life.
- Faith is welcome, never required.
- Nobody is turned away for money. Ask, and we will find a way.
Meet the team
The people behind Mura Wellness
A small team in Nairobi holding this together — and the reason you never have to carry it alone.
FAQ
Questions people ask
Privacy notice
The short version: we collect as little as we can, we do not sell anything to anyone, and the most sensitive things you write on this site never leave your own device.
What we store, and where
Stored only in your browser, never sent to us:
- Journal entries and drafts
- Letters to your younger and future self, unless you explicitly choose to share one anonymously
- Mood check-ins and assessment results
- Your conversation with Faiza
- Meditation favourites, saved resources, wishlist and course progress
This data lives in your browser's local storage. Clearing your browser data deletes it permanently, and it does not follow you to another device. You can export or delete all of it from your dashboard.
Stored on our servers, because the service cannot work otherwise:
- Bookings — your name, contact details and appointment time, shared with your therapist or listener only
- Orders — name, delivery address and order contents
- Donations — name and email, unless you gave anonymously
- Newsletter subscriptions — email address only
Clinical notes. Therapists keep their own confidential session notes, as they are professionally required to. Those notes are not visible to Mura Wellness administrators and are never shared with family, employers or insurers without your written consent.
Anonymous letters. If you choose to share a letter publicly it is stripped of any identifying information and reviewed by a moderator before it appears. We cannot link a shared letter back to you afterwards, which also means we cannot remove a specific one on request unless you can identify it to us.
Terms of use
Mura Wellness provides mental wellness support and educational content. Using this website does not create a doctor-patient relationship. Booking a session with a licensed therapist through us does create a therapeutic relationship with that clinician, governed by their professional body's code of conduct.
- You must be 18 or over to book therapy independently. Under-18s need a parent or guardian's consent.
- Sessions may be cancelled free of charge up to 12 hours beforehand. Later cancellations may be charged.
- Course access is for one person. Certificates are not a professional qualification.
- Physical goods may be returned unused within 14 days. Digital downloads are non-refundable once accessed.
- Community spaces require respect for confidentiality. Sharing what another member said outside the group ends your membership.
Safety and our limits
We are not an emergency service. Nobody monitors this website around the clock. If you or someone else is in immediate danger, call 999, the Kenya Red Cross on 1199, or go to the nearest emergency department.
Faiza is not a clinician. She is an automated assistant. She can run a screening questionnaire, walk you through a grounding exercise and point you towards the right kind of help — but she cannot diagnose you, cannot prescribe anything, and does not always understand nuance. She will tell you when something is beyond her.
Screening tools are not diagnoses. The assessments on this site are adapted from validated instruments (GAD-7, PHQ-9, PSS-4, PC-PTSD-5 and others). They indicate whether a conversation with a professional is warranted. Only a qualified clinician can diagnose you.
The one limit on confidentiality. Our therapists and listeners are bound by professional confidentiality with a single exception: where there is an immediate and serious risk to your life or to someone else's, they may act to keep that person safe. They will tell you if that point is reached.
Contact
- WhatsApp or call — 0793 997 804
- Email — murawellnesss@gmail.com
General enquiries, partnerships, sharing your story, and privacy or data-deletion requests all reach us here. - Instagram — @mura_wellness
- TikTok — @murawellness
Mura Wellness, Kilimani, Nairobi, Kenya. Last updated .
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